Terms of service
MELLY SOPHIA COSMETICS LTD.
TERMS & CONDITIONS
Welcome to ‘Melly Sophia Cosmetics’ website Terms and Conditions. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions along with our Privacy policy.
Before placing your order, if you are unsure about anything relating to these Terms and Conditions please do not hesitate to get in touch at [insert email]. May we remind you that once an order is placed we will not be able to make any changes to that order.
Changes to Terms and Conditions
These terms and conditions may be subject to change and alterations periodically. Once any changes to these terms and conditions are posted, these will apply to all orders received. Subsequently these changes will also apply to your use of the ‘Melly Sophia Cosmetics’ website and constitutes your agreement to and acceptance of such changes.
Privacy Policy
Our privacy policy displays how we will use your information. By using the site you consent to our privacy policy and ensure that any data you provide to us is accurate.
Governing law and Jurisdiction
Our terms and conditions are in accordance with the laws of England and all disputes will be settled in the English court system.
- Information
1.1. When placing an order we will ask for your name, telephone number, billing address, delivery address and payment method details.
1.2. This data will enable us to fulfil our order as efficiently as possible and also keep you up to date with ‘Melly Sophia Cosmetics’ news, new product lines, events etc. should you wish to opt in to receive our marketing updates.
1.3. Your information may also aid us in preventing and detecting fraudulent requests for goods and services.
1.4. If any incorrect details appear such as mismatching shipping and billing, mismatching IP address, mismatching names, countries or even cities then we may require additional data upon receiving your order if any details are flagged as potentially fraudulent. We will only use the requested data from you to confirm that the card's registered billing address matches the name as shown on our order and it is being used by the card holder only - this will stop any potential chargebacks being issued.
1.5. If we suspect any suspicious transactions relating to an order, we have the right to cancel an order at any time.
- Terms of Sale
2.1. By placing an order through our website you are adhering to the current terms and conditions of ‘Melly Sophia Cosmetics’ as displayed on their website.
2.2. When placing an order on the website you must represent that all the details you provide must be correct and true. These include that you are the owner of the payment card used and have sufficient funds to cover the cost of purchase and delivery charges.
2.3 When you place an order you will receive an email confirmation that your order has been received. The confirmation email that your order has been completed and accepted will be sent separately to you once your order has been dispatched.
2.4 Please note that once an item has been dispatched Melly Sophia Cosmetics are not responsible for any lost or missing parcels that have not been disclosed within 72 hours of delivery. All parcel enquiries should be raised with the Courier Service who are responsible for the delivery of items. If a customer notifies us of a lost or damaged parcel outside this 72 hour period, we reserve the right to refuse a refund and/or exchange.
- Prices and Payment
3.1. All product prices are exclusive of delivery charges which will be added upon checkout.
3.2. Prices on this website are subject to change without notice however placed orders will remain unaffected.
3.3 Prices on our website are quoted in GB Pounds Sterling (£) and are inclusive of UK VAT (where applicable). We are not responsible for import duties incurred if you are based outside of the United Kingdom. Import duties are payable by the receiver of the parcel as they are importing a product from the United Kingdom to their own country.
3.4. All orders placed on the website must be paid with a debit or credit card that is coherent with our approved payment options.
3.5. When the order is received, a pre-authorisation check will be carried out on the card to ensure there are sufficient funds to make the purchase.
- Force Majeure
4.1. ‘Melly Sophia Cosmetics’ shall not be liable for any delay of order due to the results of any events/circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, and accidents.
- Returns
5.1 To be eligible for a return/exchange your item must be unused and unworn and in the same condition that you received it with all tags still attached and returned by recorded delivery to us within 14 days of confirmed delivery of your item. Your item must be returned in its original packaging and original condition to be eligible for a full refund. Please note the customer is responsible for all shipping and returns costs.
5.2 For returns, please request a return authorisation request from our returns department within 14 days of receiving your order by emailing us at [insert email]. You will need to provide us with a reason for exchange so we can process your exchange as quickly as possible.
5.3 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved we will initiate a refund to you immediately. Please allow up to 7-10 working days for your funds to reach your account as this is processed by your Bank and/or payment provider.
5.4 All returned items are the customer's responsibility and must be packaged properly and securely to avoid any damages. If an item is returned to us damaged, worn or in an unsuitable condition, we will not be able to provide a refund and we will send the item(s) back to you. We also reserve the right to ask the customer to cover the re-delivery costs.
5.5 Shipping costs and return costs are non-refundable.
5.6. For International Returns Melly Sophia Cosmetics are not liable to pay returns, custom duties and taxes. These fees are the responsibility of the customer and are to be paid by the customer. If we are sent a request to pay customs and duties fees we reserve the right to deduct this amount from the overall refund.
- Faulty Items
6.1 All products are quality checked thoroughly when packaged for any faults before shipping. Any order claimed at being faulty will be examined very carefully in line with our Terms & Conditions.
6.2 If you consider your item to be faulty, please email us at [insert email] within 7 days of your purchase. We are not obliged to repair, replace or refund the item after this period has passed.
6.3 If your item is found to be faulty upon inspection, we can refund, or replace your item.
6.4 We reserve the right to refuse refunds or exchanges on faulty items that have been used and are not in their original condition. Please note that normal 'wear and tear' of a product is not deemed to be faulty under any circumstances.
- Intellectual Property Rights
7.1 Melly Sophia Cosmetics owns and has permission to use the intellectual property rights on its website and its content such as copyrights, trademark rights, patent rights and design rights. These rights are the exclusive property of the Owner or its licensors and are protected by the applicable laws and/or international treaties relating to such intellectual property.
7.2 Users are not allowed to use any part of our website or it’s content for commercial purposes unless you have our express permission. We do not permit the use of our logo or trademark (or any marks which are colourably similar) without our express permission. Users may not copy, download, share (beyond the limits set forth in our terms and conditions), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.
7.3 Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal use only.
7.4 The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement. Users will be held liable for any damage suffered due to content they provided to or provided through this Application.